Frequently Asked Questions

The NeckLift Pro combines 5 technologies in one device: EMS Microcurrent to stimulate muscles, Red & Blue LED for phototherapy, 42°C Deep Heat to boost collagen, and Sonic Vibration to improve product absorption.

We recommend 10 minutes per day, 5 to 7 times per week for optimal results. First results are visible from 2 weeks of regular use.

No, the treatment is completely painless. You may feel a slight warmth and gentle vibrations — this is perfectly normal and means the device is working correctly.

Yes, the NeckLift Pro is suitable for all skin types. It is however not recommended if you are pregnant, wear a pacemaker, or have metal implants in the treatment area.

Shipping times vary by destination and will be displayed at checkout. You will receive a tracking number by email once your order has been dispatched.

Yes! Once your order has shipped, you will receive an email with your tracking number. You can also track your order via our Track Order page.

Yes, we ship to multiple countries. Shipping fees and delivery times vary by destination and will be shown at checkout.

We offer a 90-day money-back guarantee. If you are not completely satisfied, contact our customer support team for a hassle-free return and full refund.

Every LUMIQ device comes with a manufacturer warranty against defects. If you experience any issue, contact us and we will make it right.

After each use, wipe the treatment head with a clean, slightly damp cloth. Never immerse the device in water. Charge it using the included USB-C cable.