Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@lumiqlift.com. Once your return request has been approved, we will email you the return address and full instructions. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at support@lumiqlift.com.

90-Day Money-Back Guarantee
We stand behind our products. If you're not completely satisfied with your LUMIQ device, simply contact us within 90 days of receiving it for a full refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

Exceptions / non-returnable items
Certain items cannot be returned, like perishable goods, custom or personalized products, and used personal-care consumables (for hygiene reasons). We also cannot accept returns for hazardous materials or on gift cards. Please get in touch if you have any questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. Your item must be unused and in its original packaging, with the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take extra time for your bank to post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@lumiqlift.com.